Frequently Asked Questions (FAQ)
Ordering & Payments
Q: How do I place an order?
A: Browse our collection at softsurroundingdresses.com, add items to your cart and complete checkout.
Q: What payment methods do you accept?
A: We accept:
- All major credit cards
- PayPal
- Apple Pay
- Gift cards
Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary:
- Standard: 3-5 business days
- Express: 1-2 business days
See our Shipping Policy
Q: Do you ship internationally?
A: Yes! International shipping rates and delivery times are calculated at checkout.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days. View full details at our Returns Center
Q: How long do refunds take?
A: Refunds process within 5-7 business days after we receive your return.
Product Care
Q: How should I care for my garment?
A: Each product includes specific care instructions. For general guidelines, visit our Care Guide
Sizing
Q: Are your sizes accurate?
A: We provide detailed measurements in our Size Guide
Account Management
Q: How do I reset my password?
A: Use the “Forgot Password” link on our Login Page
Technical Support
Q: The website isn’t working properly
A: Try:
- Clearing your browser cache
- Using a different browser
- Contacting our Support Team
Still have questions?
Visit our Help Center for additional support.